FAQs Archive - Tay Veterinary Centre

Q: Which Life-long Medications are included?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] The PetCare Club includes a range of commonly prescribed life-long medications. You can view the full, definitive list by downloading our PDF here: Life-long Medications List . This list is reviewed every year to ensure it continues to offer the best value and most appropriate options for our clients and their pets. If you’re unsure whether your pet’s medication is included, our team will be happy to help. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What happens if my pet passes away?

We know this is a very difficult time, and our team is here to support you with care and compassion. If your pet passes away while on the PetCare Club, we will cancel your membership straight away, and no further payments will be taken. If you’d like, we can also help guide you through the options for saying goodbye. Please don’t hesitate to contact us if you need support.

Q: What if I need to cancel my membership?

We understand circumstances can change. You can cancel at any time by contacting us - we’ll just ask that any benefits already used are paid for in full. Our team will explain everything clearly so there are no surprises.

Q: Is there an age limit for joining the PetCare Club?

No - pets of any age can join! Whether you’ve just welcomed a new puppy or kitten, or you’re caring for an older pet, the plan can be tailored to suit their stage of life.

Q: How do the payments work?

Payments are made monthly by direct debit, making it easy to budget for your pet’s healthcare. There’s no large upfront cost, and you’ll know exactly what’s included.

Q: Can I join for any type of pet?

The PetCare Club is available for cat and dogs. Each plan is tailored to your pet’s species and needs, so they’ll get the right level of care throughout the year.

Q: What treatments and services are included?

Membership includes annual vaccinations, year-round flea and worm protection, regular health checks with a vet or nurse, and discounts on additional services. It’s designed to cover everything your pet needs to stay protected against common health issues.

Q: How is the PetCare Club different from pet insurance?

Pet insurance helps cover unexpected accidents or illnesses, while the PetCare Club focuses on routine preventative care. Many clients find they work well together, giving peace of mind for both day-to-day health and unexpected events.

Q: What is the PetCare Club?

The PetCare Club is a monthly healthcare plan that helps spread the cost of your pet’s routine preventative care. It includes essentials like vaccinations, parasite protection, and regular health checks, keeping your pet happy and healthy all year round.

Q: How do I join the PetCare Club?

Once you have decided which plan is best for you, click on one of the "Join" buttons. This will take you to a quick and simple sign-up form where we will capture you and your pets’ details. We will also collect your bank details for signing up to the subscription.